Deliveroo
7 days from the refund
Time left
Closes --
Refunds come straight out of your payout. Get them back.
We read your Deliveroo, Uber Eats and Just Eat refund notices, draft the appeal, and track every deadline.
Start the free 30-day pilot
No fee on anything recovered in your first 30 days. No monthly fee, no setup, no hardware.
Payout check
Example figures, change them to yours
£
%
About
£1,040
a month in refunds you could be appealing.
If 1 in 4 appeals won, about £182 a month would come back to you, after our 30% of the £260 recovered.
Worked from the figures above, not a promise of any return. The win rate is your choice: we will publish real rates once our pilots have them.
Every refund starts a clock. Miss it and the money stays gone.
An illustration, not your claims. Say an order was placed at 10:05 today, the customer complained, and the refund notice reached you the same minute. This is how long each app would give you to dispute it, counting down on your own clock now.
Uber Eats
30 days from the order
Time left
Closes --
Just Eat
Our reminder, not a Just Eat deadline
Reminder in
No published window. We remind you at 30 days from the notice: reported by operators, unconfirmed by Just Eat.
In practice a notice can arrive days after the order, and Uber Eats counts from the order, so part of its window can be gone before you hear about it. Order Defence puts the claim that closes first at the top of your inbox. Windows from each app's partner help pages, checked September 2026.
The photo can be faked. The signs are still there.
If the platform showed you the customer's photo, attach it. We show what the file says about itself, check whether the same customer identifier has claimed before, and set your own packing record against the claim. None of it is proof, and we never call a photo fake.
What we point out on a claim like this
No camera information in the file
Photos taken on a phone usually carry it. Screenshots and re-saved images lose it too, so it is a sign to look at, not proof.
1024 by 1024 pixels
A size image generators commonly produce. Plenty of ordinary images share it.
A second claim from this customer identifier in 30 days
Matched on a one-way fingerprint of the identifier, never a name or an address.
Your own record for order 4702
Packed at 18:40, bag stapled, as your confirmed packing process says. This, not the photo, is what the appeal cites.
Attached: customer photo, as the platform showed it
Refund claimFlagged
Damaged item, £18.40
Customer ••7f3a2nd claim in 30 days
- Camera information
- none
- claim_photo.png
- 1024 × 1024
We only get paid out of money that comes back to you.
30% of what we recover. Nothing if we recover nothing. No monthly fee, no setup, no hardware.
- Do you need my logins?
- No. We never ask for a password and never log in to your accounts.
- What if an appeal loses?
- You pay nothing for it. Our fee only comes out of money that has come back.
- What is in the pilot?
- 30 days of appeals with no fee on anything recovered. We set each restaurant up personally.
Start the free 30-day pilot
Email us and we will set up your first 30 days. Send one refund notice with it if you have one to hand.
Order Defence
Example: one Deliveroo refund of £14.50 for a missing item, followed from the notice to your statement.
How the money comes back
- 1Refund charged to you−£14.50
- 2Appeal drafted, ready for you to read
- 3You click submit, from your own account
- 4Contested refund on your statement+£14.50
- Recovered
- £14.50
- Our 30%
- −£4.35
- You keep
- £10.15
- If it is lost, you pay
- £0.00