Order DefenceSign in

For independent restaurants on Deliveroo, Uber Eats and Just Eat

Stop paying for refunds you didn’t cause.

Order Defence reads your Deliveroo, Uber Eats and Just Eat refund notices, flags the ones worth contesting and drafts a factual appeal.

You review it and click submit. You only pay when money comes back.

Get a free appealSign in

Email us one refund notice. We'll send back the appeal we'd write.

A cook spooning sauce over chips in a takeaway box on a steel kitchen counter
Example restaurant, illustrative figures

Recovered this month

£842

Last 8 weeks

  • DeliverooMissing item, £12.50
  • Uber EatsWrong item, £18.20
  • Just EatNot delivered, £24.00
  • DeliverooDamaged, £9.80
  • No platform passwords
  • No bank access
  • No POS integration
  • No hardware
  • No monthly fee

The customer gets the refund. You get the bill.

  1. 1A customer reports a missing or wrong item.
  2. 2The platform refunds them.
  3. 3The refund is charged back to your restaurant.

Industry estimates put this at 2 to 3% of delivery sales, and a large share can be contested. But most teams don't have time to appeal each one, so the money quietly goes.

65% of shoppers say AI has made it easier to falsely claim refunds on things bought online. Ravelin, State of Refunds 2026, survey of 6,200 consumers

Chefs plating dishes at a busy kitchen pass

How much are you losing?

Put in your delivery sales and see roughly what refunds cost you in a year, and how much of it you could get back.

Refunds charged to you each year
£3,900
Could be contested (45%)
£1,755
Likely recovered (40% of appeals won)
£702
You keep (60% of what is recovered)
£421

Estimates only, not a guarantee. Based on an industry estimate that refunds cost around 2.5% of delivery sales, and our assumptions that 45% can be contested and 40% of appeals succeed. Your figures will differ.

Get a free appeal

How it works

  1. 1

    Forward your refund emails

    Set up a forwarding rule or connect Gmail. Every Deliveroo, Uber Eats and Just Eat refund notice lands in one inbox with its deadline.

    The Order Defence inbox listing refund claims from Deliveroo, Uber Eats and Just Eat with status, triage and deadline
  2. 2

    We flag the contestable ones and draft the appeal

    Each refund is checked against the platform's deadline and your own order record. The ones worth fighting are flagged, and the appeal is drafted from your order data and the packing process you have confirmed. Nothing is made up.

    An Uber Eats refund flagged for appeal because the customer identifier has raised repeated refund claims, with four days left to dispute
  3. 3

    You check it and submit

    Read the draft, change anything you like, then submit it in your own platform portal with one click. When the platform replies, record the outcome in a tap.

    A drafted appeal citing the packing time, the order ticket check and the stapled bag, ready to copy into the platform portal

Every refund has a deadline.

You can only appeal a refund for a limited time. Miss the window and the money is gone for good, however strong your case. Order Defence tracks every deadline for you and flags the claims that are close to running out.

  • Deliveroo

    7 days

    from the refund

  • Uber Eats

    30 days

    from the order

  • Just Eat

    A limited window

    not published by the platform

From each platform's partner help pages, checked September 2026.

You only pay when money comes back.

  • No monthly fee
  • No setup
  • No hardware

We keep 40% of what we recover, you keep 60%. If we recover nothing, you pay nothing.

For every £100 recovered

For every £0 recovered, you pay £0.

Now onboarding our first London restaurants: your first month free.

No fee on anything we recover in your first month. We're taking on a small number of independent restaurants and setting each one up personally.

Get a free appeal
A smiling restaurant owner at the counter of a small restaurant

You stay in control.

  • We never log in to your platform accounts.

    No passwords shared, no access to your Deliveroo, Uber Eats or Just Eat logins.

  • Your team always clicks submit.

    Order Defence prepares the appeal. It never submits anything to a platform.

  • Your data is only used to fight refunds.

    We don't sell it or use it for anything else.

Read the privacy notice.

Questions

Which platforms?

Deliveroo, Uber Eats and Just Eat.

Do I need new equipment?

No. You forward emails you already receive, and use the phone or computer you already have.

Is this allowed by the platforms?

You submit your own appeals, from your own account, in each platform's own portal. Order Defence helps you prepare them. We never log in to your accounts and never send anything to a platform.

What does it cost?

40% of the money we help you recover, and nothing otherwise. No monthly fee, no setup fee.

How do I start?

Email one refund notice to support@orderdefence.com and we'll send back the appeal we'd write, free.

Try it on one refund.

Forward us a refund notice and we'll send back the appeal we'd write, free.

Get a free appeal