Fight unfair delivery refunds without handing over your logins.
For independent restaurants on Deliveroo, Uber Eats and Just Eat. We read your refund notices, draft the appeal, and you click submit.
Pay only when we win money back.
Built for independent restaurants and small groups. You don’t need 20 sites or a finance team to stop losing money to refunds.
Email us one refund notice. We'll send back the appeal we'd write.
Recovered this month
£842
Last 8 weeks
- DeliverooMissing item, £12.50
- Uber EatsWrong item, £18.20
- Just EatNot delivered, £24.00
- DeliverooDamaged, £9.80
- No platform passwords
- No bank access
- No POS integration
- No hardware
- No monthly fee
Why we never ask for your logins
Some services ask to be added to your Deliveroo, Uber Eats or Just Eat account so they can raise disputes for you. We don’t, and we never will. We ask for no passwords, we never log in to your accounts, and we never submit anything to a platform.
The platforms restrict this for good reason. Uber Eats tells merchants that third parties are not authorised to request refunds or resolve order issues for them, and that Uber Eats Manager logins should never be shared. DoorDash says the same about third-party portal access and third-party dispute submission. Handing your logins to anyone else puts your account, and the money in it, at risk.
So your team submits every appeal, from your own account, with the access it already has. We prepare the case; the person with the authority sends it.
Read it from the platforms: Uber Eats merchant help and DoorDash merchant help.
No passwords
We never ask for a platform login, and there is nowhere in the product to enter one.
No access to your accounts
We read the refund emails you forward, or connect Gmail read-only. Nothing more.
You submit, always
The appeal is prepared for your team to send from your own account.
The customer gets the refund. You get the bill.
- 1A customer reports a missing or wrong item.
- 2The platform refunds them.
- 3The refund is charged back to your restaurant.
Each one is small. Over a year they are not. Most teams have no time to appeal them one by one, so the money quietly goes, and the customers who claim most often are never noticed.
65% of shoppers say AI has made it easier to falsely claim refunds on things bought online. Ravelin, State of Refunds 2026, survey of 6,200 consumers
Estimate your own numbers
Put in your delivery sales, then set the assumptions yourself. Nothing here is a figure we have measured.
- Refunds charged to you each year
- £3,900
- Could be contested (40%)
- £1,560
- Recovered at your success rate (30%)
- £468
- You keep (70% of what is recovered)
- £328
An illustration only, not a result or a promise. We will publish real figures once our pilots have them. The starting point assumes refunds cost around 2.5% of delivery sales, an industry estimate rather than a measurement of your business. Our fee is 30% of what is actually recovered.
Get a free appealHow it works
- 1
Forward your refund emails
Set up a forwarding rule or connect Gmail. Every Deliveroo, Uber Eats and Just Eat refund notice lands in one inbox with its deadline.
- 2
We flag the contestable ones and draft the appeal
Each refund is checked against the platform's deadline and your own order record. The ones worth fighting are flagged, and the appeal is drafted from your order data and the packing process you have confirmed. Nothing is made up.
- 3
You check it and submit
Read the draft, change anything you like, then submit it in your own platform portal with one click. When the platform replies, record the outcome in a tap.
Every refund has a deadline.
You can only appeal a refund for a limited time. Miss the window and the money is gone for good, however strong your case. Order Defence tracks every deadline for you and flags the claims that are close to running out.
Deliveroo
7 days
from the refund
Uber Eats
30 days
from the order
Just Eat
A limited window
not published by the platform
From each platform's partner help pages, checked September 2026.
You only pay when money comes back.
- No monthly fee
- No setup
- No hardware
30% of what we recover. Nothing if we recover nothing. No monthly fee, no setup, no hardware.
For every £100 recovered
For every £0 recovered, you pay £0.
Now onboarding our first London restaurants: your first month free.
No fee on anything we recover in your first month. We're taking on a small number of independent restaurants and setting each one up personally.
You stay in control.
We never log in to your platform accounts.
No passwords shared, no access to your Deliveroo, Uber Eats or Just Eat logins.
Your team always clicks submit.
Order Defence prepares the appeal. It never submits anything to a platform.
Your data is only used to fight refunds.
We don't sell it or use it for anything else.
Read the privacy notice.
The same customer, claiming again and again
A small number of customers claim a refund on order after order. One restaurant rarely sees the pattern, because each claim looks like bad luck on its own. Order Defence counts them for you, and can tell you when the same customer identifier has claimed at other Order Defence restaurants too. That fact goes into your appeal, where it is often the strongest thing you can say.
Counts only, never names
You see a number, such as “this customer identifier has claimed at three other restaurants in the last 30 days”. You never see the other restaurants, and they never see you. We compare a one-way fingerprint of the customer identifier, never a name or an address, exactly as the privacy notice describes.
Questions
Which platforms?
Deliveroo, Uber Eats and Just Eat.
Do I need new equipment?
No. You forward emails you already receive, and use the phone or computer you already have.
Is this allowed by the platforms?
You submit your own appeals, from your own account, in each platform's own portal. Order Defence helps you prepare them. We never log in to your accounts and never send anything to a platform.
What does it cost?
30% of what we recover. Nothing if we recover nothing. No monthly fee, no setup, no hardware.
Do you need my platform login?
No, and we never will. There is nowhere in the product to enter a platform password. We read the refund notices you forward, or connect Gmail read-only, and your team submits every appeal from your own account.
How is this different from services that dispute for me?
You keep control of your account and of every submission. Nobody else is added to your platform accounts, and nothing is sent on your behalf, which keeps you inside the platforms' own rules about who may raise a dispute.
How do I start?
Email one refund notice to support@orderdefence.com and we'll send back the appeal we'd write, free.
Try it on one refund.
Forward us a refund notice and we'll send back the appeal we'd write, free.
Get a free appeal